optinexo.com

Over optinexo.com

<p><span style="font-size: 18px;"><strong>What is optinexo</strong><strong> </strong><strong>policy?</strong></span><br /><br /><span style="font-size: 18px;">optinexo can accept your return within the first 30 days for a refund after you receive your package. If within 30 days you haven’t request for a return, sorry we could not help you for a refund due to our policy.</span><br /><br /><span style="font-size: 18px;">If you are eligible for our return policy, please note that we would not afford the shipping cost of your return if for personal reasons’ return, and your return goods and package should be in a good condition.</span><br /><br /><span style="font-size: 18px;">If your return due to products’ malfunction, please first take photos or videos of item and contact us, we will cover your return freight and refund to you. Or you can choose to allow us to reship a new one and make a discount for you.</span><br /><br /><br /><br /><span style="font-size: 18px;"><strong>How do I start the return process?</strong></span><br /><br /><span style="font-size: 18px;">To begin the return process, please email <span style="font-size: 16px;"><strong>service.optinexo@outlook.com</strong></span></span> <span style="font-size: 18px;">with your order number and the reason for your return.</span><br /><br /><br /><br /><br /><span style="font-size: 18px;"><strong>What if I don’t have my order number?</strong></span><br /><br /><span style="font-size: 18px;">To locate your order number, we will need a valid email address, your full name, and your shipping address for the order. The order number can also be found on your optinexo account, your packing slip, as well as your order confirmation emails.</span><br /><br /><br /><br /><br /><span style="font-size: 18px;"><strong>How should I package my return?</strong></span><br /><br /><span style="font-size: 18px;">Please use a cardboard box to ship your return and include one paper of your order ID inside the package. Fill up any excess space in your package using packing peanuts/bubble wrap to ensure that your item is not damaged while in transit to us. Items that are returned damaged due to poor packaging will not be eligible for a refund.</span><br /><br /><span style="font-size: 18px;">The return address will be provided by<strong> </strong>optinexo, we kindly ask you not to post a return to us without contacting us first, in order to avoid the inconvenience and unnecessary losses. Please note our return address is not the one on the parcel's label.</span><br /><br /><span style="font-size: 18px;">Before sending any returns, please reach out to our customer service team first. They'll provide you with the correct return address and make sure everything goes smoothly.</span><br /><br /><span style="font-size: 18px;">Important: Returns sent without contacting us first may be delayed or lost - let us help you do it right!</span><br /><br /><br /><br /><br /><span style="font-size: 18px;"><strong>How long will optinexo </strong><strong>take to process my return?</strong></span><br /><br /><span style="font-size: 18px;">It takes anywhere from 5-7 business days to process a return once it has been delivered to our warehouse. If approved, your refund will be issued within 48 hours of processing your return. For US credit cards, it typically takes 2-3 business days for the refund to post onto your account. For international credit cards, it can take anywhere from 5-7 business days for the funds to appear (sometimes longer depending on your financial institution’s policy).</span><br /><br /><span style="font-size: 18px;">If you still have not received your refund yet, please contact us at <span style="font-size: 16px;"><strong>service.optinexo@outlook.com</strong></span></span></p> <p><br /><br /><span style="font-size: 18px;">If I need to return my order for a refund, am I required to return the free gifts that came along with it?</span><br /><br /><span style="font-size: 18px;">No :) Please feel free to keep any free gifts that came with your order at the time of purchase.</span><br /><br /><br /><br /><br /><span style="font-size: 18px;"><strong>Does optinexo </strong><strong>provide return labels?</strong></span><br /><br /><span style="font-size: 18px;">We do not provide shipping labels for returns nor do we cover the cost for domestic or international returns except specific situations.</span><br /><br /><br /><br /><br /><span style="font-size: 18px;"><strong>What happens if my return is lost in the mail?</strong></span><br /><br /><span style="font-size: 18px;">We highly recommend saving your return tracking number until you have received confirmation from optinexo that your package has been processed. Always take a photo of your return slip from the courier as it may help in the off chance that your package is lost while in transit back to optinexo. Refunds can not be issued for items that are not received safely back to optinexo. However, a claim can be opened if you provide a return tracking number which shows a confirmed delivery back to optinexo.</span><br /><br /><br /><br /><br /><span style="font-size: 18px;"><strong>Why did I not receive a full refund?</strong></span><br /><br /><span style="font-size: 18px;">Shipping fees for all orders are nonrefundable, please note that we may deduct it from your refunds. There are also some certain situations where only partial refunds are granted.</span></p> <ul> <li> <p><span style="font-size: 18px;"><strong>30-Day Return Policy<br /><br /></strong>Our customers are very important to us. If you are not satisfied for any reason with your merchandise, you may return it to us within 30 days from the day your order is received (see details below). We will give you the choice of exchanging your returned items for other merchandise, crediting your account towards future purchases, or refunding your credit card.</span><br /><br /><span style="font-size: 18px;">The only cost to you would be the shipping fees plus a 15% restocking fee. Below are the conditions for a refund.</span><br /><br /><span style="font-size: 18px;"><strong>To Return<br /></strong></span><br /><br /><span style="font-size: 18px;">If you wish to return your order, please send us an email. Please ensure that you have read the following before emailing us:</span><br /><br /><span style="font-size: 18px;">• Merchandise must be returned in the original packaging.</span><br /><br /><span style="font-size: 18px;">• All original packaging, poly bags, display boxes and hang tags must be included.</span><br /><br /><span style="font-size: 18px;">• The customer is responsible for all shipping charges.</span></p> </li> </ul> <p><span style="font-size: 18px;">• A 15% handling fee will be deducted from the refund.</span><br /><br /><span style="font-size: 18px;">• We are not responsible for the package until it arrives in our warehouse. For this reason, we highly recommend that you purchase insurance for your package and have a tracking number before you ship it back to us.</span><br /><br /><br /><span style="font-size: 18px;"><strong>Canceled Orders</strong></span><br /><br /><span style="font-size: 18px;">If you place an order with us and decide to cancel it while it is in route to you, you will be responsible for all shipping fee’s. Once a package has been shipped it is subject to shipping fees both to and from your location. Canceled orders are also subject to a 25% restocking fee. If you have any questions please feel free to contact us before sending back your merchandise.</span><br /><br /><span style="font-size: 18px;">If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.</span><br /><br /><span style="font-size: 18px;">If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.</span><br /><br /><br /><br /><br /><span style="font-size: 18px;"><strong><em>Notices</em></strong></span><br /><br /><span style="font-size: 18px;">1. If customer needs to return the product, the product should be packed into the original box. If the original box is lost, the customer needs to pay additional 25 GBP.</span><br /><span style="font-size: 18px;">2. As for the following two situation happens, customers should bear the additional shipping fee which is 50 GBP.</span><br /><span style="font-size: 18px;">a. delivery fails due to the wrong address customer provide when ordering</span><br /><span style="font-size: 18px;">b. customer refuses to accept the package or don't pick it up when it arrives.</span></p>-OptiNexo

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