heatstar.eu

Do not buy anything here, you will be scammed. This people are pathological liars and thiefs. Order 07/2023 no delivery or refund to date 13/12/2023 Their professional website makes it seem like this is legit. These people proceed as follows:They offer their products on their site, call you and give an extra discount so you pay by wire transfer. (Least protected way) They do not order anything at all from their supplier and then come up with all kinds of excuses involving delays in delivery. (I've contacted the supplier and they confirmed that they don't do business with Heatstar) Such as delay of the truck, not on this truck but on the next one, sick staff, weather conditions, holidays, vacation, supplier delay ... Usually the excuses are still plausible. They call regularly to inform you so that you do not become suspicious. The telephone conversations are always amicable and reassuring. The delivery date is pushed back every time. When asking for a refund, there is a response by email with the announcement refund has been finalised and will be in your account at the end of the week. At the end of the week the same person calls you with the message that it will be in your account the next week. Week after again phonecall with the message that they did everything to finalize the payment and their job is done. Unfortunately for me, only after a while I noticed the following things that can be deduced. -trustpilot shows the same stories with different people -attractive lower price -link to trustscore (4.1) does not work -no "personal" contact information on the site -social media channels have no followers and no recent posts -no linkedin profile with business data or achievements. -no clarity on who is the manager / contact per department etc. -If you search on lakusbv and the chamber of commerce number you will find bankruptcy of lakus, paid and revoked by the court. -Google Maps does not show a sign for Heatstar/lakus at any of the addresses you can find. -Always the same person on the line, never someone else, only by mail but that can be false. -in mail communication no (other) phone numbers If you are a victim of this organization be sure to report it to the police and contact legal aid. There are also other chanels like Scamadviser etc. Short Time lapse order 25/07/23 At Heatstar.eu I came up with the lowest price and took contact to place an order. Because of the phone contact I got another 4% extra discount. Delivery date agreed on 08 september and paid. INV00181 ORD00114 Order Alfa Plam Dino 27 08/09/23 The delivery date was getting closer and I contacted them to see if everything was ok for that day. Pellet stove not yet in warehouse. 16/09/23 Pellet stove not on this truck but on next truck, next week I would know more. 02/10/23 Delivery would be made by Dachser the week of 16/10/2023. I will be called on Monday. 16/10/23 No call for delivery appointment, later that week still appointment for delivery on 23/10/23 23/10/23 Delivery cancelled 30/10/23 This week the delivery will take place, because of the vacations I proposed to pick up the pellet stove myself (300km from my home) 02/11/23 Confirmation for pick-up by myself on Friday afternoon 03/11/23 03/11/23 The delivery at their warehouse was late therefore they will deliver by themselves on 04/11/23 04/11/23 No delivery, no one reachable by phone 05/11/23 Email sent for final delivery if not cancel order -> reply by email that a delivery will definitely take place before 11/11/23 06/11/23 Phone call from Heatstar and appointment for delivery 14/11/23 14/11/23 No delivery since staff has corona I suggest collection by myself on 17/11/23 No response 22/11/23 Cancel delivery and request refund for 29/11/23 -> reply by email, solution is worked out and that there will be contact next morning to discuss. No contact on day after. 27/11/23 Pellet stove is available.... They have deployed cancellation and will be credited to my bank account on Friday, December 1. 1/12/23 No refund received, did receive email saying refund would be in my account within 3-5 days. Also received phone call confirming. 09/12/23 Phone call from Heatstar stating that the refund is all finalized and everything is done from their end. For them, everything is complete. 14/12/23 Sent email saying nothing received yet and that I put a review on trustpilot. -> reply saying that everything has been passed on for refund and that I need to be a bit patient.